Staff Spotlight: Donna Incanella

Q: Tell us about your journey at Inroads to Opportunities ?

A: I was looking for work when another friend told me that Inroads was looking for a temp receptionist (possibly permanent). I went over and filled out the application. Met with H.R. Lynn Boyko and was hired. After 3 months I was hired permanently. I was recently given the role of participant ambassador, helping everyone stay safe while here at training and groups. I have been here for over 10 years and I love it!

Q: What are the main challenges that you face as Receptionist?

A: Beside doing my regular duties, I help/assist anyone that comes to the window (appointments, etc..). Also, when participants come to the window or to my desk I help them with what they need or wherever they need to go. I also help staff out when they need anything done. My position requires me to remain flexible.

Q: What was your best day of work here over the last 5 years?

A: The best day was when the participants were able to come back to work after being away for months due to the COVID pandemic quarantine. The staff helped maintain work in the workshops while they were away from March 2020-October of the same year. I have a new understanding and appreciation for what they do everyday.

Q: What is something that can only happen at Inroads?

A: We have the best staff to help the participants. From the workshop supervisors to the Mental Health Counselors, Employment/Job coaches and Ambassadors. We all help each other out here at Inroads.

Q: This year we went to having 250 program participants, to having 25 staff members, to having temps doing the production. How has this year been in your perspective?

A: Very challenging but very impressive. We hope to get all the Inroads program participants back in. Our staff have been able to overcome many challenges together.

Q: What does Inroads look like to you in 5 years from now?

A: I see Inroads getting a lot more individuals looking for services like integrated employment and mental health partial care.

Q: Who is Donna Incannella in 3 words?

A: Caring, Helpful, Listener.